Buddy brought me his Acer, what a mess, so I initiated the hidden partition, and began to take it back to factory. Everything went well until I got to the Win 7 desktop for the first time. I see a menu for a system preparation tool 3.14 with a couple of options, BUT before I can do anything, I get a ACER splash screen, and a message saying that Office 2010 is installing, don't turn off your computer, etc, etc. Nothing installs, or it hangs (tried to let it go for 8 hours other night, nary a movement on the status bar). I've tried to switch apps (Alt tab) but CANNOT get past it, and reboots always end up with the same story. Also tried booting is safe mode, but because the recovery is not complete, that doesn't work. Never seen this before and would appreciate any help
MK
MK