Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista Home Basic, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) Processor LE-1620, x64 Family 15 Model 95 Stepping 3
Processor Count: 1
RAM: 1917 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 128 Mb
Hard Drives: C: Total - 142385 MB, Free - 81780 MB;
Motherboard: eMachines, MCP61PM-GM
Antivirus: Norton 360, Disabled
My problem is going to take a long time to describe, but think y'all need the info to understand what is going on...please bear with me: I have had a HP Deskjet D2445 for years...never a problem until one year ago, when I started printing out many articles from a DIY website. During this process, the printer stopped printing, & nothing will work. (I was so desperate, I paid Microsoft $200 last Dec....money thrown away, as they were unable to fix the problem & wouldn't return my money.) The printer icon never appears on "Computers and Devices" page in Network & Sharing Ctr. "Add a printer"? I've done it hundreds of times over the past year, but it disappears. Now for the really strange event: I can click "print article" on a webpage, & the printer icon will appear in the notification area. I move my cursor to printer icon, & it shows "one document pending for Jackie"...nothing happens. A few seconds later, cursor moved to icon again, & now it shows "0 documents pending for Jackie". During this process, the printer makes no noise or movement of working parts. The printer info shows it is ready to print, the "On" light is lit, not blinking, HP installed a new driver 2 weeks ago...nothing to show any kind of problem with the printer. I have to go to the public library to type & print letters. After a year (& $200) without a printer, it's driving me crazy (& believe me, it's a short trip). If there is ANYONE who can provide suggestions/answers/explanations, etc., please, please send them. Y'all cannot imagine how your info would be appreciated. Thank you for your time & computer/printer knowledge.
OS Version: Microsoft® Windows Vista Home Basic, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) Processor LE-1620, x64 Family 15 Model 95 Stepping 3
Processor Count: 1
RAM: 1917 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 128 Mb
Hard Drives: C: Total - 142385 MB, Free - 81780 MB;
Motherboard: eMachines, MCP61PM-GM
Antivirus: Norton 360, Disabled
My problem is going to take a long time to describe, but think y'all need the info to understand what is going on...please bear with me: I have had a HP Deskjet D2445 for years...never a problem until one year ago, when I started printing out many articles from a DIY website. During this process, the printer stopped printing, & nothing will work. (I was so desperate, I paid Microsoft $200 last Dec....money thrown away, as they were unable to fix the problem & wouldn't return my money.) The printer icon never appears on "Computers and Devices" page in Network & Sharing Ctr. "Add a printer"? I've done it hundreds of times over the past year, but it disappears. Now for the really strange event: I can click "print article" on a webpage, & the printer icon will appear in the notification area. I move my cursor to printer icon, & it shows "one document pending for Jackie"...nothing happens. A few seconds later, cursor moved to icon again, & now it shows "0 documents pending for Jackie". During this process, the printer makes no noise or movement of working parts. The printer info shows it is ready to print, the "On" light is lit, not blinking, HP installed a new driver 2 weeks ago...nothing to show any kind of problem with the printer. I have to go to the public library to type & print letters. After a year (& $200) without a printer, it's driving me crazy (& believe me, it's a short trip). If there is ANYONE who can provide suggestions/answers/explanations, etc., please, please send them. Y'all cannot imagine how your info would be appreciated. Thank you for your time & computer/printer knowledge.
