Hi,
I work at a small non-profit and we have updated two computers with new computers running Windows 7. We use MS Word 2003. I have checked all threads on forum related to this issue, but nothing seems to correct our problem. I would be grateful for any help.
Description of issue: With a Word document open, one should be able to click "File" > "Send To" > Mail Recipient As Attachment", or any of the other mail options, and have the email composition window of Thunderbird pop up. What happens is that Word is attempting to send the attachment via Windows Live Mail. The computer basically freezes. If you try and abort or get out of Word, and error pops up stating you can't close Word until the email has been sent. Finally, you have to force a shut down of the computer.
Internet Explorer shows Thunderbird as default email client. I have check all of the other obvious places for setting the default email client, but I can't seem to find a conflict anywhere on the computer showing Windows Live Email as default client.
As a side note, this employee was using Outlook Express as their email client prior to the computer upgrade and all setting were imported into Windows Live Mail, which was initially used. The employee did not like Windows Live Mail, so I installed Thunderbird. It is used as the default email client and the only issue has been with Word. Additionally, I know that the document could be sent from Windows Explorer by right-clicking, and etc., but this employee is and older individual, is not computer savvy, and is accustom to sending Word documents while the document is open. So, I would like for them to be able to continue sending documents in the way they are accustom.
One last thing: The other employee whose computer was upgraded and who has always used Thunderbird as their email client, is have no issue sending email in this way from an open Word Document.
Any help would be very much appreciated.
I work at a small non-profit and we have updated two computers with new computers running Windows 7. We use MS Word 2003. I have checked all threads on forum related to this issue, but nothing seems to correct our problem. I would be grateful for any help.
Description of issue: With a Word document open, one should be able to click "File" > "Send To" > Mail Recipient As Attachment", or any of the other mail options, and have the email composition window of Thunderbird pop up. What happens is that Word is attempting to send the attachment via Windows Live Mail. The computer basically freezes. If you try and abort or get out of Word, and error pops up stating you can't close Word until the email has been sent. Finally, you have to force a shut down of the computer.
Internet Explorer shows Thunderbird as default email client. I have check all of the other obvious places for setting the default email client, but I can't seem to find a conflict anywhere on the computer showing Windows Live Email as default client.
As a side note, this employee was using Outlook Express as their email client prior to the computer upgrade and all setting were imported into Windows Live Mail, which was initially used. The employee did not like Windows Live Mail, so I installed Thunderbird. It is used as the default email client and the only issue has been with Word. Additionally, I know that the document could be sent from Windows Explorer by right-clicking, and etc., but this employee is and older individual, is not computer savvy, and is accustom to sending Word documents while the document is open. So, I would like for them to be able to continue sending documents in the way they are accustom.
One last thing: The other employee whose computer was upgraded and who has always used Thunderbird as their email client, is have no issue sending email in this way from an open Word Document.
Any help would be very much appreciated.