Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II Dual-Core M300, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3838 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4200, 256 Mb
Hard Drives: C: Total - 464838 MB, Free - 332124 MB;
Motherboard: Gateway, SJV50TR
Antivirus: AVG AntiVirus Free Edition 2013, Updated and Enabled
At the recommendation of a "computer tips" newsletter I downloaded Hekasoft back-up for my Firefox browser. My AVG reported 3 trojans included; it deleted 2 but could not at the same time delete the 3rd. Using Control Panel I uninstalled Hekasoft. I reported this to the newsletter; their rep claimed they had thoroughly inspected the software and found it virus free. However, I still have this darned "snap.do" search engine which now defaults everytime I open a new tab. Of itself it may not be malicious--?
But my laptop seems to run slower now, and I wonder if it is in fact infected.
I downloaded and ran the latest Spybot scan, as well as my AVG. Both came back clean.
From a thread on your website I linked over to bleepingcomputer.com, which instructed to use Malwarebytes Anti-Malware. I don't recall how or when, but I already had that program (I may have downloaded it at some recommendation, just in case...).
I opened the app for Firefox, ran the fast scan (after disabling AVG), results were clean, no problem found. However, I still had and have snap.do. So I downloaded the Malwarebytes Chameleon and ran first a quick scan (clean) and then the full scan--also clean, nothing detected. Here's that log:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.06.04.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Laugesen :: LAUGESENLAPTOP [administrator]
6/4/2013 11:05:17 AM
mbam-log-2013-06-04 (11-05-17).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 488492
Time elapsed: 2 hour(s), 33 minute(s), 36 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
QUESTIONS FOR YOU:
1. bleeping.com requests to do a remote scan of my machine using something called ESET Online Scan. Is this genuine, as it seems to be, and do you recommend I do this?
2. another website, yoosecurity.com gives detailed instructions for manually removing the snap.do search engine/toobar, at
http://guides.yoosecurity.com/manual...ap-do-toolbar/
Can you comment on their procedure? (I have never attempted to clean or modify the registry, which this would do.)
3. Is this snap.do malicious or is it merely slowing my machine? (How to test?) ---how to tand have you got any other solutions??
THANKS IN ADVANCE!!
P.S. I'll post your advice back to "that newsletter"!
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II Dual-Core M300, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3838 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4200, 256 Mb
Hard Drives: C: Total - 464838 MB, Free - 332124 MB;
Motherboard: Gateway, SJV50TR
Antivirus: AVG AntiVirus Free Edition 2013, Updated and Enabled
At the recommendation of a "computer tips" newsletter I downloaded Hekasoft back-up for my Firefox browser. My AVG reported 3 trojans included; it deleted 2 but could not at the same time delete the 3rd. Using Control Panel I uninstalled Hekasoft. I reported this to the newsletter; their rep claimed they had thoroughly inspected the software and found it virus free. However, I still have this darned "snap.do" search engine which now defaults everytime I open a new tab. Of itself it may not be malicious--?
But my laptop seems to run slower now, and I wonder if it is in fact infected.
I downloaded and ran the latest Spybot scan, as well as my AVG. Both came back clean.
From a thread on your website I linked over to bleepingcomputer.com, which instructed to use Malwarebytes Anti-Malware. I don't recall how or when, but I already had that program (I may have downloaded it at some recommendation, just in case...).
I opened the app for Firefox, ran the fast scan (after disabling AVG), results were clean, no problem found. However, I still had and have snap.do. So I downloaded the Malwarebytes Chameleon and ran first a quick scan (clean) and then the full scan--also clean, nothing detected. Here's that log:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.06.04.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Laugesen :: LAUGESENLAPTOP [administrator]
6/4/2013 11:05:17 AM
mbam-log-2013-06-04 (11-05-17).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 488492
Time elapsed: 2 hour(s), 33 minute(s), 36 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
QUESTIONS FOR YOU:
1. bleeping.com requests to do a remote scan of my machine using something called ESET Online Scan. Is this genuine, as it seems to be, and do you recommend I do this?
2. another website, yoosecurity.com gives detailed instructions for manually removing the snap.do search engine/toobar, at
http://guides.yoosecurity.com/manual...ap-do-toolbar/
Can you comment on their procedure? (I have never attempted to clean or modify the registry, which this would do.)
3. Is this snap.do malicious or is it merely slowing my machine? (How to test?) ---how to tand have you got any other solutions??
THANKS IN ADVANCE!!
P.S. I'll post your advice back to "that newsletter"!