itrouble

I tunes was removed from my laptop when a major overhaul was necessary and since we have re-installed it an error message (3014) appears and mydaughter's iphone has become frozen at the "plug in to itunes" picture. she thinks that she will lose all the songs on her phone which she purchased from Amazon if it has to be returned to factory settings. Any ideas how to a) unfreeze the phone and b) save the songs.
Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60, x64 Family 15 Model 104 Stepping 2
Processor Count: 2
RAM: 3070 Mb
Graphics Card: NVIDIA GeForce 8400M G, 128 Mb
Hard Drives: C: Total - 144899 MB, Free - 87094 MB; E: Total - 160241 MB, Free - 160137 MB;
Motherboard: FUJITSU SIEMENS, PTT50
Antivirus: Kaspersky Internet Security, Updated and Enabled