Hello.
So I'm trying to fix my mothers computer here but I can't figure out the problem. It's a quite old laptop about 6 years old.
It's running Windows 7 32 bit, got 2GB of ram and a AMD Sempron(tm) SI-42 2.10 GHz processor.
I've read around the internet and the closest I came describing my problem was this thread.
The windows 7 menu works fine, though I can't access any programs nor click on any of the URL's in there, not even the "shutdown" button. Launching programs from the taskbar shortcuts just give a little white outline like it is loading before it disappear 3 seconds later. The UAC doesn't work neither.
I tried what lunarlander suggested, booting the safe mode, though this won't load either. It stopped on "ATIPCIe.sys" and I'm not certain if all the files were loaded or if it just got stuck there. It won't load though, which is the important part.
I haven't tried reinstalling it after this, however it has been reinstalled twice by my mother due to having the same problem 2 times before.
Does anyone know if I can fix this, or should I just let her go ahead and buy a new PC?
She wants a new, but if she can save the money she don't want too.
If you need any more information I will try to give that if I can but remember I can't access all the areas on the PC.
Also if no action is taken, the computer freezes with a black screen when it goes too screensaver and nothing can be done except using the power button.
Thanks in advance.
Jonas
So I'm trying to fix my mothers computer here but I can't figure out the problem. It's a quite old laptop about 6 years old.
It's running Windows 7 32 bit, got 2GB of ram and a AMD Sempron(tm) SI-42 2.10 GHz processor.
I've read around the internet and the closest I came describing my problem was this thread.
The windows 7 menu works fine, though I can't access any programs nor click on any of the URL's in there, not even the "shutdown" button. Launching programs from the taskbar shortcuts just give a little white outline like it is loading before it disappear 3 seconds later. The UAC doesn't work neither.
I tried what lunarlander suggested, booting the safe mode, though this won't load either. It stopped on "ATIPCIe.sys" and I'm not certain if all the files were loaded or if it just got stuck there. It won't load though, which is the important part.
I haven't tried reinstalling it after this, however it has been reinstalled twice by my mother due to having the same problem 2 times before.
Does anyone know if I can fix this, or should I just let her go ahead and buy a new PC?
She wants a new, but if she can save the money she don't want too.
If you need any more information I will try to give that if I can but remember I can't access all the areas on the PC.
Also if no action is taken, the computer freezes with a black screen when it goes too screensaver and nothing can be done except using the power button.
Thanks in advance.
Jonas