Hello
I am a senior citizen with Wifi laptop for emails and shopping. I am not a technophobe but not techno savvy either. A while ago my yahoo email was hacked. I rang their support number and was put through to Xevoke who fixed it for £599 with lifetime Firewall and told me I would not have to pay anything again. They rang me last night to say that my IP address has been hacked and rundll virus is slowly stopping my programmes and there is my email activity in Nigeria. They want another £200 to fix it with no further payments for life (again). My view was that if the Firewall has been breached they should be refunding my £599 not asking for more. Am I being unreasonable or am I being conned-I don't know because I don't really understand. Any advice from those who know more than I do greatly appreciated as they implied that my bank account and credit cards could be at risk. This is a big worry for me.
Thank you,
I am a senior citizen with Wifi laptop for emails and shopping. I am not a technophobe but not techno savvy either. A while ago my yahoo email was hacked. I rang their support number and was put through to Xevoke who fixed it for £599 with lifetime Firewall and told me I would not have to pay anything again. They rang me last night to say that my IP address has been hacked and rundll virus is slowly stopping my programmes and there is my email activity in Nigeria. They want another £200 to fix it with no further payments for life (again). My view was that if the Firewall has been breached they should be refunding my £599 not asking for more. Am I being unreasonable or am I being conned-I don't know because I don't really understand. Any advice from those who know more than I do greatly appreciated as they implied that my bank account and credit cards could be at risk. This is a big worry for me.
Thank you,