Windows XP Professional, ver. 2002, service pack 3 I am a novice. Need Step by Step help, please. Thank you.
The message I get is:
"Error message - unable to log in to SQL server
description - time matters could not connect to the SQL database . this can result from incorrect SQL configuration settings, or from interference by security features such as firewalls and antivirus programs.
37000 - cannot open database "time matters 12" requested by the login. The login failed.
Recommended action - review support Center article ID 11148 for instructions on diagnosing and resolving the problem."
The last Time Matters technician took the following notes [After I received this note, I used the tests to decompress the C drive, but discovered that the tick boxes had already been deselected, so it appears that the hard drive is not compressed.]:
11/19/2013 5:41:57 PM
>> no consultant after 5 minutes >> >> file locations are correct >> database created >> started SQL Server instance still no connect >> disabled firewall >> restart services - failed still >> TCP / Ip and named pipes already enabled >> flushed DNS >> already set to mixed mode >> checked DB on SQL management studio and we get error saying that the DB is compressed and we need to decompress the HDD >> advised "SQL Server Cannot Install Files To The Compressed Or Encrypted Folder - TM / LNTPA" >> user understood and ended call NEXT AGENT: Make sure that they have decompressed the HDD before helping out, continue with SQL first troubleshooting and call consultant for possible escalation. Issue was because of Compressed Folder. Legal SQL Troubleshooting.*************************EMAIL STARTS************************* To: lwilsonjr@wilsonjacobsonlaw.com CC: BCC: Subject: Customer Support Call Information Body: Good day! Here is the information you have requested: http://support.microsoft.com/kb/231347/en-us Please check with your IT personnel and show him this link so that we could at least decompress your hard drive and try to connect to Time Matters 12 again. Thank you! James B. Time Matters Tech Support *************************EMAIL ENDS*************************
The message I get is:
"Error message - unable to log in to SQL server
description - time matters could not connect to the SQL database . this can result from incorrect SQL configuration settings, or from interference by security features such as firewalls and antivirus programs.
37000 - cannot open database "time matters 12" requested by the login. The login failed.
Recommended action - review support Center article ID 11148 for instructions on diagnosing and resolving the problem."
The last Time Matters technician took the following notes [After I received this note, I used the tests to decompress the C drive, but discovered that the tick boxes had already been deselected, so it appears that the hard drive is not compressed.]:
11/19/2013 5:41:57 PM
>> no consultant after 5 minutes >> >> file locations are correct >> database created >> started SQL Server instance still no connect >> disabled firewall >> restart services - failed still >> TCP / Ip and named pipes already enabled >> flushed DNS >> already set to mixed mode >> checked DB on SQL management studio and we get error saying that the DB is compressed and we need to decompress the HDD >> advised "SQL Server Cannot Install Files To The Compressed Or Encrypted Folder - TM / LNTPA" >> user understood and ended call NEXT AGENT: Make sure that they have decompressed the HDD before helping out, continue with SQL first troubleshooting and call consultant for possible escalation. Issue was because of Compressed Folder. Legal SQL Troubleshooting.*************************EMAIL STARTS************************* To: lwilsonjr@wilsonjacobsonlaw.com CC: BCC: Subject: Customer Support Call Information Body: Good day! Here is the information you have requested: http://support.microsoft.com/kb/231347/en-us Please check with your IT personnel and show him this link so that we could at least decompress your hard drive and try to connect to Time Matters 12 again. Thank you! James B. Time Matters Tech Support *************************EMAIL ENDS*************************