Unable to retrieve power plans or create a new user.

I recently have been trying to add the hibernate feature to my power button but when I went to do so it became apparent to me that my system for whatever reason can't retrieve any power plan information.

I have researched it online and attempted pretty much everything I have found...multiple elevated command prompts, updating the BIOS, etc. but to no avail. One option said to try and make a new user account and see if the power plans are available there in order to copy them over but when I went to make a new account, the button did nothing. It appears clickable but when I interact with it nothing happens. Not sure why any of this is happening but it seems I am not the only one.

Any insight would be helpful!

Here is my basic dxdiag just for some system info

Time of this report: 11/27/2013, 14:30:26
Machine name: AUSTIN
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7760
BIOS: BIOS Date: 11/05/13 17:03:08 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16298MB RAM
Page File: 3838MB used, 14890MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode