My brother's desktop system is experiencing some strange behavior. Randomly, the system will pause or appear to "hang" and then it will come back and be responsive again. He's running Windows 7 Enterprise edition (32-bit) on a Dell Optiplex 755 with an Intel Core 2 Quad CPU, 4GB of RAM and 2TB of hard drive space (2 250GB HDDs and one 1.5TB HDD).
I've run malware/virus scans and nothing's been found.
I've tested the RAM using Memtest86 and no problems were found.
I've run hard drive tests using SeaTools for DOS (booted from a CD) on all three hard drives and no problems were found. I ran the "long" tests on all three drives.
I've run the built-in Dell hardware diagnostics and no problems were found.
I ran a chkdsk on all hard drives and no problems were found.
Here is what I HAVE found:
This is starting to sound like a hardware issue, but I'm not sure how to properly verify that. Maybe I could disconnect the "data" drives (the hard drives other than the C: drive) and see how the system behaves.
Any other ideas?
Thanks!
Peace...
I've run malware/virus scans and nothing's been found.
I've tested the RAM using Memtest86 and no problems were found.
I've run hard drive tests using SeaTools for DOS (booted from a CD) on all three hard drives and no problems were found. I ran the "long" tests on all three drives.
I've run the built-in Dell hardware diagnostics and no problems were found.
I ran a chkdsk on all hard drives and no problems were found.
Here is what I HAVE found:
- The system usually hangs when there's increased disk activity, like when a browser is looking in its cache
- When the system "pauses" or "hangs", the hard drive activity light is on solid, but I hear no "scratching" from the hard drives, themselves.
- When the system "pauses" or "hangs", the DVD drive no longer responds and I can't open the drive tray when I press the button. I have to reboot the system to open the drive tray.
- With the DVD drive disconnected, the "pause" or "hang" still occurs
- The hang occurs even during a Windows "clean boot".
- The problem doesn't appear to happen when the system is booted from a Linux live CD (but I need to do more testing)
- The Windows Event log doesn't contain any entries indicating "errors" or "warnings" which might be related.
This is starting to sound like a hardware issue, but I'm not sure how to properly verify that. Maybe I could disconnect the "data" drives (the hard drives other than the C: drive) and see how the system behaves.
Any other ideas?
Thanks!
Peace...