Scanner problem

"Canon MP Navigator has quit working, Windows will check for a solution" - nothing happens. I can use my scanner by using a button on the printer. I have reinstalled the printer program and to no avail. I have talked to Canon and I have not received any solution.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) CPU G620T @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 4002 Mb
Graphics Card: Intel(R) HD Graphics Family, 1809 Mb
Hard Drives: C: Total - 459982 MB, Free - 356995 MB; D: Total - 16854 MB, Free - 2104 MB;
Motherboard: PEGATRON CORPORATION, 2AD4
Antivirus: Norton Security Suite, Updated and Enabled