I'm trying to help a coworker with her pc (windows 7) due to the FBI virus popping up when she starts up. I have tried to restart a few times in Safe Mode, Safe Mode with Networking & Safe Mode with Command Prompt (none of these will open). Once I choose one, the pc starts to open the windows screen and then just restarts. I don't know how to get past this point to try to fix it. I did some research and was going to use memory stick with Malwarebytes Anti-Malware to try to clean this off but I cant get it into safe mode. Any suggestions?
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