Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU E3400 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2013 Mb
Graphics Card: Intel(R) G41 Express Chipset, 782 Mb
Hard Drives: C: Total - 465551 MB, Free - 384219 MB; D: Total - 11285 MB, Free - 1058 MB;
Motherboard: FOXCONN, 2A8C
Antivirus: Norton Internet Security, Updated and Enabled
My HP Officejet 4500 wireless printer has gone offline, and I see no place on either my computer or the printer where I can select "Use online". Using the printer's LED screen and keypad, I've reset the printer's wireless connection by keying in the LAN name and WEP code and get a msg on the printer's screen saying "Success. Connected to network. Press OK". Then I go back to "Devices and Printers" on my computer and find I'm still offline and cannot print.
The problem arose shortly after installing a new router, replacing an old one. The new router was set up with a different network name than the old one, and in the process I believe we deleted the old network to avoid conflict. The printer worked fine using the new router and new network for about a day before inexplicably going offline. How can I get it back online?
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU E3400 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2013 Mb
Graphics Card: Intel(R) G41 Express Chipset, 782 Mb
Hard Drives: C: Total - 465551 MB, Free - 384219 MB; D: Total - 11285 MB, Free - 1058 MB;
Motherboard: FOXCONN, 2A8C
Antivirus: Norton Internet Security, Updated and Enabled
My HP Officejet 4500 wireless printer has gone offline, and I see no place on either my computer or the printer where I can select "Use online". Using the printer's LED screen and keypad, I've reset the printer's wireless connection by keying in the LAN name and WEP code and get a msg on the printer's screen saying "Success. Connected to network. Press OK". Then I go back to "Devices and Printers" on my computer and find I'm still offline and cannot print.
The problem arose shortly after installing a new router, replacing an old one. The new router was set up with a different network name than the old one, and in the process I believe we deleted the old network to avoid conflict. The printer worked fine using the new router and new network for about a day before inexplicably going offline. How can I get it back online?
