Hello all,
Although I've used computers one way and another for many years, I would ask everyone to treat me as a complete beginner and ask me to do things in a very simplified form. Thank you.
Before I forget/ do the logs, it would helpful to write the symptoms/ error messages.
Within the last few days, Win defender has been repeatedly popping up and telling me that I have a Sirefef Trojan infestation (I would write the correct 'address' for this, but Win defender isn't periodically 'auto-scanning' as it has been, so I do not have it). I looked online, found Bitdefender's online scanner, ran my browser as admin, scanned and got the error 'You have a Gen:Variant.Kazy.221... Trojan dropper', looked on wiki etc. and was told that this was from the 'Vundo' family of Trojans.
The machine is a Sony Vaio running Windows 7 from a couple of years back.
Last night the laptop 'unexpectedly shutdown', this morning the Windows error dialogue posted this on my desktop window:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80078324E0
BCP2: FFFFF88002CFB40C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081713-42775-01.dmp
C:\Users\Gigi Lyons\AppData\Local\Temp\WER-20306509-0.sysdata.xml
So Bitdefender's online scanner says Gen.Variant.Kazy, Windows defender says '..Sirefef' and I am already confused at the naming process.
Worse, since this reboot [and the new window's dialogue with the BSOD message], 'browser run as admin' doing another online scan tells me I'm clean, as does Win defender. (now I'm very uncomfortable). On with the logs:
TSG SYS INFO
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-350 Processor, AMD64 Family 20 Model 1 Stepping 0
Processor Count: 2
RAM: 3690 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 291775 MB, Free - 235321 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: None
Thank you very much for your help/support. Thank you also for 'holding my hand' through this... it's odd, I have a tower [poss 2] that definitely need de-bugging/cleaning and I also have some concerns about a relatively new Lenovo I bought for myself- if we can sort out this family machine then it would be really wonderful if solutions could be found for my machines.
Thank you again
Although I've used computers one way and another for many years, I would ask everyone to treat me as a complete beginner and ask me to do things in a very simplified form. Thank you.
Before I forget/ do the logs, it would helpful to write the symptoms/ error messages.
Within the last few days, Win defender has been repeatedly popping up and telling me that I have a Sirefef Trojan infestation (I would write the correct 'address' for this, but Win defender isn't periodically 'auto-scanning' as it has been, so I do not have it). I looked online, found Bitdefender's online scanner, ran my browser as admin, scanned and got the error 'You have a Gen:Variant.Kazy.221... Trojan dropper', looked on wiki etc. and was told that this was from the 'Vundo' family of Trojans.
The machine is a Sony Vaio running Windows 7 from a couple of years back.
Last night the laptop 'unexpectedly shutdown', this morning the Windows error dialogue posted this on my desktop window:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80078324E0
BCP2: FFFFF88002CFB40C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081713-42775-01.dmp
C:\Users\Gigi Lyons\AppData\Local\Temp\WER-20306509-0.sysdata.xml
So Bitdefender's online scanner says Gen.Variant.Kazy, Windows defender says '..Sirefef' and I am already confused at the naming process.
Worse, since this reboot [and the new window's dialogue with the BSOD message], 'browser run as admin' doing another online scan tells me I'm clean, as does Win defender. (now I'm very uncomfortable). On with the logs:
TSG SYS INFO
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-350 Processor, AMD64 Family 20 Model 1 Stepping 0
Processor Count: 2
RAM: 3690 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 291775 MB, Free - 235321 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: None
Thank you very much for your help/support. Thank you also for 'holding my hand' through this... it's odd, I have a tower [poss 2] that definitely need de-bugging/cleaning and I also have some concerns about a relatively new Lenovo I bought for myself- if we can sort out this family machine then it would be really wonderful if solutions could be found for my machines.
Thank you again