Hello All, my computer (Dell laptop) has the a trojan/malware - Internet Security Pro or something like that. Last night I could not get in at all, no internet, nothing. So I went on through safe mode and ran malwarebytes for a full scan. It detected six trojan items, I said remove and then it rebooted. I then could go to the home page and reran the malware program, it came up with the six items again so I again said remove. Ran it again and it said it was clean. It was midnight so went to bed all happy it was supposedly gone. Not so fast..
This morning I ran a scan again before logging into anything and it said it was clean. I then went to my banking website and it disappeared once I put in my password. (I have since went on another computer and changed all passwords) Now the stupid thing is back (removed it this morning again too) and I cannot get into anything. I try to get on the internet, run malwarebytes, anything and it won't let me. Will not let me even get into safemode. I am on my husbands computer right now.
I really don't know anything about computers but can follow directions :-). How do I run the hijack program if I can't get to anything on the computer? There is an "applet" that was installed (not by me) on the computer with yesterday's date. Can I delete it? I have no idea what it is. I tried to delete the Internet Security Pro file but that didn't help. Now it says Firewall Warning - hidden file transfer to remote host has been detected. ARRGGGHHH! I've shut down the computer until I hear what to do.
Of course my taxes are on it and I don't have a hard copy or it backed up... Pictures too but am more concerned about the taxes as this point. I'm ready to chuck the laptop out the window. Ugh! Any help would be most appreciated.
Again, I really don't know computers so please have patience with me. :-)
Thank you!
This morning I ran a scan again before logging into anything and it said it was clean. I then went to my banking website and it disappeared once I put in my password. (I have since went on another computer and changed all passwords) Now the stupid thing is back (removed it this morning again too) and I cannot get into anything. I try to get on the internet, run malwarebytes, anything and it won't let me. Will not let me even get into safemode. I am on my husbands computer right now.
I really don't know anything about computers but can follow directions :-). How do I run the hijack program if I can't get to anything on the computer? There is an "applet" that was installed (not by me) on the computer with yesterday's date. Can I delete it? I have no idea what it is. I tried to delete the Internet Security Pro file but that didn't help. Now it says Firewall Warning - hidden file transfer to remote host has been detected. ARRGGGHHH! I've shut down the computer until I hear what to do.
Of course my taxes are on it and I don't have a hard copy or it backed up... Pictures too but am more concerned about the taxes as this point. I'm ready to chuck the laptop out the window. Ugh! Any help would be most appreciated.
Again, I really don't know computers so please have patience with me. :-)
Thank you!