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No sound - Red 'X' on Icon - 'No speakers or headphones are plugged in'

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I'm having a really baffling problem with my laptop resulting in no sound whatsoever. The sound icon shows a red 'x', and in my audio playback devices in the Sound Manager - none appear except a TV I connect by HDMI (my on-board microphone has also gone AWOL). I downloaded new drivers to no avail, performed a system restore, ditto, and the Acer support team are advising resetting the machine to factory settings, which I am loathe to do if I'm unconvinced it would work.

(The speakers are internal, so I've not simply forgotten to plug them in).

I've noticed a few similar problems on this page, does anyone have any solutions? It might be a hardware problem as an attempt to plug in headphones didn't help (although the headphones themselves made a 'feedback noise as they normally do when plugged in to a silent device') .

Any ideas?

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