Hello all,
So for the past 2 years (Literally). My family has had exactly 67 repairmen out here for the same problem (I can post the records after I fix this, I would love to!). It is the same problem we've constantly had and I'm always fishing for a new answer as some day I will find the fix. (I searched 4 years to fix my computer's crashing problem, and found out it was the RAM ruined by bestbuy!) I'd like to try my hardest day-and-night to hopefully fix it before I move out to college so my parent's don't have to deal with this.
Are you ready? Here we go,
One night, our internet kept going offline. A repair guy came out and it was working again. I can't remember what he said it was (Explained later). That was fine as long as he fixed it. Then a few hours later, it went out again. When it goes out, the top two lights are fully on (Power, and Receive). The third, send, is blinking. After a few days without internet and the cable guy kept scheduling later and later every time, we knew begin assuming it was too expensive to fix on their end.
Several repair guys and made-up reasons later, my father figured out a trick. He put the power cord, while it was plugged in, into the main coax cable coming into the house. (Explained how my router and such is set up below). Doing this, wiggling the power cord around a big on the head of the coax cable, then replugging both into their respective places netted a working internet until it went down again.
Another several repairmen later, the same thing happened. More random "Eurekas!" from the cable repair guys and they we're starting to get repetitive. Eventually a man came out on one of the repair man, re-did whatever his excuse was. We told him about how the last guy said that, and also said he fixed it. He then told us, it is a "Node" (Sp?) and that it would be too costly to fix for just one person's outages. He said this all off record, and was the only supportive one so far. We settled for it, as we don't have another ISP on the same speed level as our own, and continued the trick to get back on the internet with the coaxial wire and modem power cord.
Suddenly one day, the problem was gone. We went two months (give or take) without having to do it anymore! We we're quite happy about it. Then after those two months, our old friend was back.
So we've done the same thing, we keep harassing the ISP and they keep sending out new guys and new answers. The last guy said the microwave was on the same frequency as the router and was causing all the problems. Honestly, he did.
Now I seem to have a new problem starting today as well. For the past 3 hours, I've been connected about 20 minutes and I've been at my computer the whole time. I'm typing this offline in hopes my internet will reconnect to post it. Anyways, the modem all of a sudden stops and the power button remains on. It then blinks all buttons (Except wireless) and ofcourse no connection. One replugging or coaxial cable trick won't do. After several removal of the power cord and replacement, it comes back up. As normal as always. It stays on about a minute or two, and disconnects.
As you can see, combined with the other problem and now this, it is a huge hassle. However, how can one go without internet? :/. Just as I was beginning to learn C++ as well.
Thank you for reading the book i've typed while offline, Let's hope I can post it now. I will check back whenever my modem will allow me too! :)
Specs:
Motorola SBG6580 SURFBoard eXtreme Wireless Cable Modem
ARIES Telephony Modem (Phone also through internet)
NVIDIA nForce 10/100/1000 Mpbs Ethernet (I think thats the network card?)
No firewall.
This is the set up:
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What have I done:
Of course the reconnecting and power down switch, that for some reason customer support loves to spout out even though I've told them of this issue numerous times.
Coax Cable Splitter has been replaced.
Most basic troubleshooting, and ISP has looked at it many many times.
Given Errors:
Via Event Viewer: "Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 002185CB96BB. The following error occurred:
The operation was canceled by the user.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server."
Also, I just disconnected as usual again, and it oddly reconnected after about 10 minutes of being disconnected? (This is with the new error, the old one never re-connects.) Disconnecting for only 10 minutes would be fine, if I had at least 3 minutes to stay connected. (Could this new error be a DDoS attempt by any chance?)
So for the past 2 years (Literally). My family has had exactly 67 repairmen out here for the same problem (I can post the records after I fix this, I would love to!). It is the same problem we've constantly had and I'm always fishing for a new answer as some day I will find the fix. (I searched 4 years to fix my computer's crashing problem, and found out it was the RAM ruined by bestbuy!) I'd like to try my hardest day-and-night to hopefully fix it before I move out to college so my parent's don't have to deal with this.
Are you ready? Here we go,
One night, our internet kept going offline. A repair guy came out and it was working again. I can't remember what he said it was (Explained later). That was fine as long as he fixed it. Then a few hours later, it went out again. When it goes out, the top two lights are fully on (Power, and Receive). The third, send, is blinking. After a few days without internet and the cable guy kept scheduling later and later every time, we knew begin assuming it was too expensive to fix on their end.
Several repair guys and made-up reasons later, my father figured out a trick. He put the power cord, while it was plugged in, into the main coax cable coming into the house. (Explained how my router and such is set up below). Doing this, wiggling the power cord around a big on the head of the coax cable, then replugging both into their respective places netted a working internet until it went down again.
Another several repairmen later, the same thing happened. More random "Eurekas!" from the cable repair guys and they we're starting to get repetitive. Eventually a man came out on one of the repair man, re-did whatever his excuse was. We told him about how the last guy said that, and also said he fixed it. He then told us, it is a "Node" (Sp?) and that it would be too costly to fix for just one person's outages. He said this all off record, and was the only supportive one so far. We settled for it, as we don't have another ISP on the same speed level as our own, and continued the trick to get back on the internet with the coaxial wire and modem power cord.
Suddenly one day, the problem was gone. We went two months (give or take) without having to do it anymore! We we're quite happy about it. Then after those two months, our old friend was back.
So we've done the same thing, we keep harassing the ISP and they keep sending out new guys and new answers. The last guy said the microwave was on the same frequency as the router and was causing all the problems. Honestly, he did.
Now I seem to have a new problem starting today as well. For the past 3 hours, I've been connected about 20 minutes and I've been at my computer the whole time. I'm typing this offline in hopes my internet will reconnect to post it. Anyways, the modem all of a sudden stops and the power button remains on. It then blinks all buttons (Except wireless) and ofcourse no connection. One replugging or coaxial cable trick won't do. After several removal of the power cord and replacement, it comes back up. As normal as always. It stays on about a minute or two, and disconnects.
As you can see, combined with the other problem and now this, it is a huge hassle. However, how can one go without internet? :/. Just as I was beginning to learn C++ as well.
Thank you for reading the book i've typed while offline, Let's hope I can post it now. I will check back whenever my modem will allow me too! :)
Specs:
Motorola SBG6580 SURFBoard eXtreme Wireless Cable Modem
ARIES Telephony Modem (Phone also through internet)
NVIDIA nForce 10/100/1000 Mpbs Ethernet (I think thats the network card?)
No firewall.
This is the set up:
What have I done:
Of course the reconnecting and power down switch, that for some reason customer support loves to spout out even though I've told them of this issue numerous times.
Coax Cable Splitter has been replaced.
Most basic troubleshooting, and ISP has looked at it many many times.
Given Errors:
Via Event Viewer: "Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 002185CB96BB. The following error occurred:
The operation was canceled by the user.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server."
Also, I just disconnected as usual again, and it oddly reconnected after about 10 minutes of being disconnected? (This is with the new error, the old one never re-connects.) Disconnecting for only 10 minutes would be fine, if I had at least 3 minutes to stay connected. (Could this new error be a DDoS attempt by any chance?)